Return Policy for Car Story Report
At Petrolhead Hub, we’re committed to providing in-depth, accurate, and valuable insights through our Car Reports. Since these are digital products delivered instantly upon purchase, we kindly ask that you review our return policy below before completing your order.
All Sales Are Final
Due to the nature of digital content, all Car Report purchases are non-refundable once the report has been accessed or downloaded. This policy helps us protect the integrity of our product and the effort that goes into compiling each report.
Exceptions – Our Satisfaction Guarantee
We stand by the quality of our reports. If you experience any of the following issues, please contact us within 7 days of purchase and we’ll be happy to assist:
You received the wrong report (e.g., wrong vehicle make/model/year)
There was an error or technical issue that prevented you from accessing your report
You believe there is a significant inaccuracy or missing data in your report
In these cases, we may offer a replacement report or, where appropriate, issue a full or partial refund at our discretion.
How to Request Support
To request support, please contact us at [your support email] with the following:
Your order number
A brief explanation of the issue
Any relevant screenshots or attachments
Our team typically responds within 1–2 business days.
Need Help Before You Buy?
If you’re unsure whether a Car Report will meet your needs, feel free to reach out to us before making a purchase. We’re happy to answer questions and help guide you to the right report.
📧 hello@petrolheadhub.com